Checked baggage Is baggage of which TAP takes custody and issues a baggage identification tag for each piece. This baggage is carried in the hold and for safety reasons, in the same aircraft the passenger is travelling on. Every checked baggage must be properly packed to ensure safe carriage, and show the passenger's name and address. Checked baggage may not contain the following items: - fragile items; - valuable items; - perishable items; - dangerous goods
Free baggage allowance may be subject to weight or piece concept.
Piece concept: Applicable to/from North America, Canada, Brazil and Venezuela. In this concept the following free baggage allowance is permited:
Pre-Boarding First to board. Traveling with children involves additional hand-baggage and it is always rather complicated to get everyone into their seat. Pre-boarding has therefore been introduced: when the aircraft is ready, families with children may board before other passengers, giving you more time to put away your things and settle in your seats. Baby Carriages Your baby may stay in its carriage right up to the door of the aircraft. The carriage is then taken away and will be ready and waiting for you when you disembark at your destination. On board entertainment A number of surprises are available to help younger passengers spendind the time on the aircraft. This includes coloring books, pencils, games. The children's music channel is also available on Airbus A340 with all the latest hits. Children will love it. Baby Specials Nappies, bottles, cots, meals, bibs, babies are very special passengers, and we given them a well-deserved attention. Our long-haul fleet is equipped with cots. When making your reservation, please remember to request a cot for your baby's comfort (the number of cots on board is limited and the baby’s weight cannot exceed 10 Kg). For your baby we have everything: bottles, nappies, toys, and meals in pots. On short-haul flights we supply a special meal for your baby, provided a request is made at the same time as the booking. Meals On Board Children have different tastes. That's why we serve meals especially designed for them. For children between 2-7 of age these meals are automatically embarked. For children between 8-12 years of age, special meals must be requested when making your bookings. Unaccompanied Minor Flying alone. Do not worry if you're unable to accompany your child, we will give him/her all our attention. Children between the ages 5 to 11 (inclusive) may fly with the status of "Unaccompanied Minor". Please remember to state that the child will be travelling alone, when making the booking. Special assistants will be at check-in, and accompany the child to the aircraft. Then, the cabin crew will take over. The child remains with us on arrival, until handed over to a member of the family, or whosoever has been indicated as responsible to take over, only under identification. This service can be extended to youngsters up to the age of 17, on request. This service involves additional charges. Flying Accompanied If the child is more than 3 months and less than 5 years of age, it is still possible to fly alone, using our personal companion service. From check-in at the airport to meeting with family at the final destination, a TAP Portugal employee will accompany the child, going through check-in, customs and during the flight. This service involves additional charges. Pregnant Passengers - Expectant mothers If the pregnancy is normal, an expectant mother may travel with us up to 36 weeks, with no red tape other, than her doctor's letter agreement. Beyhond 36 weeks, the authorization of our health services or of a doctor chosen by TAP Portugal, is required.
Here are some important things to know: - Infants under 3 months old cannot travel unaccompanied. - For children from 3 months to 3 years old inclusive, an additional assistant (an Escort Hostess) will be required. This assistant will take the baby through all the airport formalities, and accompany the baby through the whole flight. - For children from 4 to 11 years old inclusive, an assistant will welcome the child at the departure airport and accompany the child until boarding the plane. Another assistant will be receiving the child at disembarking at the destination airport and deliver the child only to the identified person previously indicated by its legal guardian. - Children with or over 4 years old will not be considerer Unaccompanied Minors if they are traveling with a passenger of at least 12 years old, as long as this passenger displays capability to accompanying the child throughout the whole trip, including all airport formalities. - Passengers from 12 to 17 years old can be considered as Unaccompanied Minors, only at the express request of their legal guardians. - Reservations on a waiting list will not be accepted. For more detailed information on procedures, reservations and fares, please contact your nearest TAP Call Center or Office.
General conditions: - Females cannot be pregnant; - It is mandatory to have a kennel for your pet’s transportation - You must provide food and water for your pet; - You must have your pet’s International Health Certificate updated (this can be obtained at any Veterinary); - The excess baggage fare will be charged according the animal’s weight and transportation box (even if the passenger is traveling with no baggage); - Total embargo to the United Kingdom: pets are not accepted under any circumstance, according to the Country’s regulation. - To Ireland, Luanda and South Africa, pets can only travel as manifested cargo.
Pets can travel with you in the cabin, under the following conditions: - Your pet’s weight plus the kennel for transportation cannot exceed 7 Kgs; - The sum of the kennel’s three dimensions (length, weight and width) cannot exceed 115cms - Exception goes for guide dogs, which are allowed even if they exceed the above mentioned limits - Two animals of the same kind can travel in one kennel, as long as the total weight does not exceed 7 Kgs and the sum of the three dimensions of the kennel does not exceed 115 cm. - You can travel with your pet in the cabin of Economy Class (subject to a limited number). In Top Executive class, you can travel with your pet in the cabin (also subject to a limited number) in all types of aircraft except the long-haul aircrafts (A310, A330 and A340); in these cases, your pet can travel in hold, as an alternative. In case of a connection with other flights operated in aircrafts other than the long-haul aircrafts, your pet must travel in hold from beginning to end of the trip.
If the above mentioned limits are exceeded, or for security reasons, your pet will travel in the cargo hold. A part of this hold is kept heated and under normal pressure, so your pet can travel under the best conditions.
